Chaitanya Joshi

PVP Inc, December 2023 - Present

Software Engineering Manager

• Directing the development of multiple SaaS products, orchestrating project lifecycles from inception to deployment through meticulous planning, initiation, and quality control.
• Collaborating closely with the team leads in order to synchronize efforts, ensuring seamless execution, and maintaining alignment with organizational objectives.
• Monitoring weekly progress and implementing industry standards and best practices to optimize the software development process, fostering a culture of excellence and innovation.
• Conducting comprehensive research on cutting-edge technological trends, leveraging data-driven insights to inform strategic decision-making and enhance product quality

Skills: NodeJS, ExpressJS, Vanilla JS, PostgreSQL, CI/CD Automation, Linux Operations, Project Management, Team Leadership

PVP Inc, September 2021 - November 2023

Team Manager, Tier 3 Support Engineering team, Google Workspace

• Ensure working agents face no management-related hurdles while performing their primary tasks.
• Regularly track team performance and work on improvement plans.
• Adhere to Google-set standards to meet KPIs, with a focus on high customer satisfaction.
• Utilize BI and Data Analytics techniques, applying SQL and Python knowledge. Achieved through development of Multiple Automation tools and Dashboards
• Delivering the monthly and quarterly business review to Google VMO Stakeholders

Skills: Python, SQL, BigQuery, AppEngine

PVP Inc, January 2020 - August 2021

Senior Tech QA, Tier 3 Support Engineering team, Google Workspace

• In charge of support quality upliftment for Tier 3 Support Engineers.
• My primary focus during this role was to ensure the team is adhering to the Customer Success Scores and Customer Effort scores set by Google by reviewing Support Engineer’s work, reviewing their tickets and planning, implementing and delivering necessary training to team members.
• Partially establishing and leading an internal development team to create automation tools that streamline Support Engineers' recurring tasks and automate daily/weekly report generation.
• Creation of these vast automation tools and dashboards was eventually adopted officially by various vendors across the globe at recommendation of Google VMO’s Senior management.

Skills: Python, SQL, BigQuery, AppEngine, JavaScript, Google AppsScript

PVP Inc, August 2019 - December 2019

Technical Support Engineer, Google Workspace

• Managed technical support inquiries for Google Workspace’s (f.k.a GSuite) top premium customers consisting of major Fortune 500 companies leveraging Google’s Suite of productivity tools
• Ensured high-quality support with a focus on satisfactory customer experience.
• Day to day activities involving dealing with Enterprise grade customer’s technical issues in Google’s suite of products and regularly communicating with Google Workspace’s Product Engineers focused on issue resolution.

Skills: Technical Troubleshooting related to Networking, Storage, UX, etc.

Impressive Designes, 2018 - 2019

Development Team Lead

• Lead a small team of developers, ensuring efficient workflow and task completion.
• Develop backend and business logic to meet customer requirements for a CRM & HRMS system, built on the CodeIgniter PHP framework.
• Design and maintain a robust MySQL database system to support various functionalities.